Forum Discussion

Dejr72's avatar
Dejr72
Joining in
6 months ago

Syncing Issues on Catch up TV

This keeps happening to me too. Normal TV is fine, on demand/catch up subtitles seem to be about 10-15 minutes behind. Factory reset hasn't worked (thanks Roy247 for the suggestion though). Any answers Virgin Media? I only have partial hearing so I do rely on subtitles quite a bit.

4 Replies

  • Morbeous's avatar
    Morbeous
    On our wavelength
    9 days ago

    Same here. It's as if the adverts at the beginning are the issue

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      6 days ago

      Hi Morbeous,

      Thanks for posting and sorry to hear you're having some issues with the subtitles.

      Can you confirm if a reboot of the box helps? Does this happen on all programs or just specific ones?

      Alex_Rm

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Dejr72 

    Welcome back to the Community. 

    Sorry to hear you're having issues with the subtitles at this time. 

    Do you find this happens on all programmes or just one, or certain programmes? 

    • numberama's avatar
      numberama
      Just joined
      5 months ago

      Hi, this happens to us also. It's anything that we watch on demand. The subtitles are not even close to where they should be, like minutes behind.

      We've tried factory reset but this had no effect