Forum Discussion

kathyd's avatar
kathyd
Joining in
2 years ago

Subtitles

The subtitles have gone missing on itv1+1 - for the second time in a week. All other channels are ok- where are they?

10 Replies

Sort By
    • kathyd's avatar
      kathyd
      Joining in
      2 years ago

      Virgin 360 box. Got 2 boxes and it’s the same on both. Got Freeview tv in kitchen and subtitles are on that one🤔!

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi kathyd 

    I have a 360 and have just checked Born form the same stranger on ITV1+1 on channel 303 and the subtitles are working for me.

    Are there any particular programs missing the subtitles?

    Have you checked for any local issues using the /check-services/i  link?

    You can also a run a test on your equipment from there. 

    Does the ITVX app have working subtitles?

    • kathyd's avatar
      kathyd
      Joining in
      2 years ago

      All progs on itv+1 have no subtitles! Same thing happened a week ago and they came back 3 days later🤔! No problems on any other channels.

      • Beth_G's avatar
        Beth_G
        Icon for Forum Team rankForum Team
        2 years ago

        Hi kathyd

        Thanks for your post. Sorry to hear you weren't able to find subtitles when watching ITV +1.

        I've just checked the channel now and subtitles appear to be available (The Chase is currently on).

        Have you had any further issues with this since posting? Let us know.

        Thanks