Forum Discussion

MikeH5's avatar
MikeH5
Joining in
5 months ago

Subtitles. Why don't they work on fast forward on tivo360

I am hard of hearing so use subtitles.  Before updating to Tivo360 if I fast forward the subtitles would still be there - although sometimes difficult to follow because of the speed they changed. With the Tivo360 update there are now no subtitles at all if I fast forward.  Has anyone come across a solution to this - as for me the 360 update is a step backwards!!

  • roy247's avatar
    roy247
    5 months ago

    There are no subtitles when fast forwarding with 360, I assume it's possibly because the 360 Horizon software is based around cloud recording and it's only the UK that has a box with hard drive for local recording.

    I could of course be wrong, maybe someone from Virgin (or someone with links to Virgin) can give the definitive answer.

     

  • japitts's avatar
    japitts
    Very Insightful Person
    5 months ago

    I'm not sure about the fast-forward due to being a V6 user, but on one point - there's no such thing as tivo360.

    TiVo is the software platform which drives TiVo & V6 boxes. Horizon is the software platform which drives TV360 boxes. The two are fundamentally different.

    I'm guessing you had a V6 which was software-converted to a TV360, in which case it was reformatted and stopped running TiVo-software or being a V6.

  • roy247's avatar
    roy247
    Superstar
    5 months ago

    There are no subtitles when fast forwarding with 360, I assume it's possibly because the 360 Horizon software is based around cloud recording and it's only the UK that has a box with hard drive for local recording.

    I could of course be wrong, maybe someone from Virgin (or someone with links to Virgin) can give the definitive answer.