Forum Discussion

wired_retired's avatar
wired_retired
On our wavelength
2 months ago

Subtitles on new Virgin TV 360

Hi, just started with my new Virgin TV 360 remote.

The subtitles are large, have a black background and sit a third of the way up the screen.

Is there any way to change the position and size of the captions to reduce the impact others who do not require subtitles?

Tks.

2 Replies

Sort By
  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi wired_retired, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear the subtitles text is not suitable for you. Currently we don't have the ability to change the font or style on the subtitles. 

    We’re always looking at ways in which we can make our products more accessible and when we have more information about future development, we’ll be sure to share that with customers.

    We completely understand this wasn't the response you were hoping for, but we thank you for your suggestion and will make sure it's passed along to the relevant teams.

    Many thanks, 

  • wired_retired's avatar
    wired_retired
    On our wavelength
    2 months ago

    Thank you for your reply.

    Interestingly subtitles on i-player are smaller have no black background and sit at the base of the screen.

    Perhaps you should ask them how they do it?

    Just a suggestion.