Forum Discussion

biondani's avatar
biondani
Dialled in
3 years ago

Sky Sports UHD Upgrade

Asked for the price to upgrade to add Sky Sports UHD to my Ultimate Oomph package today which has Sky Cinema UHD and Entertaiment UHD already active. I was told it will be £10 as Cinema UHD is no longer included as part of the bundle so they would have to remove it and then charge me the full £10 to add it back. I am already paying £116 per month (3 x 360 boxes, Ultimate Oomph with 1Gb broadband).

So instead of me upgrading I am now looking at my options to leave totally. I have been out of contract a few months and Virgin are refusing to look at any discounts as I am already out of contract. A few times they have asked me about changing to their new packages which result in less services/channels for more money.

Ian

18 Replies

Sort By
  • tmleafs's avatar
    tmleafs
    On our wavelength
    3 years ago

    Yup, cost of living crisis and they are pulling this crap with their top-paying customers on the Ultimate bundles, if you're going to try adding it to my package for £7 I might as well move to Sky now that you can get 900meg internet there too and just keep switching every 18/24 months

    What I just got sent on webchat
    "Yes, but with the bundle you have now is our old bundle in which Sky UHD was inclusive and the new Ultimate bundle does not have Sky cinema UHD included so it actually cost 6GBP extra and for Sky sports UHD and movies UHD it will cost you 10GBP so offered it for best price."


    • biondani's avatar
      biondani
      Dialled in
      3 years ago

      Pretty much the same was said to me. I am not asking to be updated to the new bundle I am asking to have something added to my existing bundle. I am waiting to talk to a manager as not accepting that I have to pay for something that is supposed to be included in the bundle I already have.

      Ian

      • tmleafs's avatar
        tmleafs
        On our wavelength
        3 years ago

        I said, I wasn't happy and after 20 minutes I got this

        "I am sorry that it is taking more than expected time can you please get back to us after 2 hrs to check if this is been resolved?"

  • JohnFourty's avatar
    JohnFourty
    On our wavelength
    3 years ago

    No F1 UHD so won't be getting any more money from me 🙂

    • tmleafs's avatar
      tmleafs
      On our wavelength
      3 years ago

      F1 will all be in UHD there's no F1 channel it will be on one of the three UHD channels

  • aliburns's avatar
    aliburns
    On our wavelength
    3 years ago

    Had a painfully slow conversation but got it added for £7 a month and it was immediately available. Cracking picture as well!

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      3 years ago

      Thanks for the update aliburns,

      I'm glad you were able to get it sorted however apologies for the delays.

      Do pop back up if you require further assistance.

      All the best,

  • Jimbob1506's avatar
    Jimbob1506
    Joining in
    3 years ago

    Howd you get it for 116? I’m paying 170 for oomph minus the mobile sim. I only have 1 360 box too

     

    • newapollo's avatar
      newapollo
      Very Insightful Person
      3 years ago
      Jimbob1506 wrote:

      Howd you get it for 116? I’m paying 170 for oomph minus the mobile sim. I only have 1 360 box too

       

      Hi Jimbob1506 

      It looks like you have finished your minimum contract length and therefore paying full price for your current package.

      You should contact VM and speak to either regrades or retentions and negotiate a new deal.

      I'm afraid the Forum team don't have access to the systems for regrades/cancellations.

       Call 150 from a VM phone (free call) or  0345 4541111 from any other phone and select option 4 (thinking of leaving us) It's best to call around 8am when lines first open and are least busy to avoid call queues

      Retentions (thinking of leaving us) are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents.

      Hopefully you can then negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. Or failing that you can place your cancellation with that team.

      You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours. Currently these two methods will take far longer due to the price increase emails that are being sent out.

      • Jimbob1506's avatar
        Jimbob1506
        Joining in
        3 years ago

        No actually I reached the end and negotiated this deal. Think I’m being ripped off