Sky Comedy glitching
this problem has returned. once again glitching and only on sky comedy seemingly.
Forum Discussion
61 Replies
Im sure this is a 10-15 minute fix for any specialist broadcasting engineer. Not sure how this is unresolved after SIX months! 😂
Hi Paul
I have 2 x 360 boxes but I was away over Christmas and not able to monitor them for issues.
i have just returned and can see some limited glitching on the live channel feed at the moment (20.49 Sunday night) but not much. There were white pixels and glitches across most of my recording of last week’s SNL when I came to play it though. The issue comes and goes but only on Sky Comedy HD- Gareth_L
Forum Team
Hello FloristGrump.
Thanks for replying, sorry the issue is still happening on Sky Comedy HD.
I’d like to investigate this for you.
If you don't mind, I’ll need to send you a private message to pass security.
If you can check the logo top right of your screen that would be great.
Regards
Gareth_L
Are you ever going to fix Sky Comedy??????
Are you ever going to fix Sky comedy or even reply to multiple messages on the issue here?
Glitches during Last week tonight on sky comedy right now.
- Steven_L
Thanks for coming back to us 1701-e, have you had any further issues with Sky Comedy since you last posted?
Does this happening to any specific programmes? Is it all the content that you record on the channel thats having issues or is it all happening at a certain time of day or just random recordings from random times of day?
Kind Regards,
Steven_L
IMO, I seems as though there is a tendency to diagnose this issue as though it's specific to individual customers... it's not, it's specific to an individual channel and multiple customers, possibly all customers are experiencing it (many might not even watch the channel - and many may have screens that are small enough to obscure it).
There is clearly an issue at the distribution end, it is almost constantly there, sometimes hardly noticeable aside from some white speckles and the occasional audio glitch but at other times it renders the channel almost unwatchable. Is there some interference being introduced by compression systems either at Sky or at VirginMedia as it's allocated to its channel number? Is it being monitored? If so is the monitor big enough?
Other than SNL and John Oliver there's very little on this channel that I've not already seen a load of times but when I turn on for those two programs (or try to record them) and see the issue it's massively frustrating.
- Sabrina_B
Hi FloristGrump 👋.
Thanks for reaching out to us, sorry to hear that you are having issues with Sky Comedy channel. Can we ask since your post is the issue still ongoing and is it happening on other channels or only Sky Comedy? Please let us know.
SabrinaHi Sabrina,
I don’t know how many ways I can say this without sounding harsh but I’ve replied multiple times now with the same answer. It’s only Sky Comedy and it happens pretty much continuously to some degree and is happening still. If someone can actually check the channel properly at the Virginmedia end and watch closely for several minutes you will see white pixels and glitching to some degree. It’s clearly not just me who is experiencing this so I see no point in arranging an engineer to look specifically at my setup, especially when it’s happening all devices including an ipad that I use when travelling away from home.
Are you ever going to fix Sky Comedy??????
Still happening
- Steven_L
Thanks for coming back to us 1701-e, we'll pass this onto the team to investigate further once again.
