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big_chris's avatar
big_chris
Joining in
7 months ago

Signal quality "bad"

Anyone had success getting VM to rectify coax signal issues? I've spoken to 2 different agents on the phone, the first said they'd do some remote checks and come back within 24-48 hours, which they did not do, so when I called again they went through all the same checks and then I was told there was nothing he could do as everything looks OK his end. Obviously it's not, my signal quality is coming up as "bad" on the diagnostics and the picture is freezing and stuttering regularly, meaning my recordings are also failing. 

Not sure what else I can do to get VM to fix it, there's clearly an issue but VM are saying there isn't an issue their end so they can't send an engineer out! 


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  • newapollo's avatar
    newapollo
    Very Insightful Person
    7 months ago

    Hi big_chris 

    Have you checked your white coaxialcabling and made sure it's straight not kinked, and that the connections are finger tight at the waall socket, hub and TV360 box?

    Also make sure that the cabling isn't snagged on anything, free from staples etc.

    Also check that the small  white cable adaptor shown on the bottom right of the picture below is connected securely, it can work loose and also become bent/misshapen (maybe the result of housework such as being caught/moved when dusting or vacumming)

  • big_chris's avatar
    big_chris
    Joining in
    7 months ago

    yeah checked the cable, can't see any issues with it or the connections at either end. I haven't moved the box or cabling at all either since it was installed.

    • Ayisha_B's avatar
      Ayisha_B
      Icon for Forum Team rankForum Team
      7 months ago

      Hi big_chris 👋

      Welcome back to our Community Forums and thanks for your post.

      I am sorry to hear about the issues with your service and would love to aasist further.

      Will pop you a PM 📩 now and we can take it from there.

      Speak soon!