big_chris
6 months agoJoining in
Signal quality "bad"
Anyone had success getting VM to rectify coax signal issues? I've spoken to 2 different agents on the phone, the first said they'd do some remote checks and come back within 24-48 hours, which they did not do, so when I called again they went through all the same checks and then I was told there was nothing he could do as everything looks OK his end. Obviously it's not, my signal quality is coming up as "bad" on the diagnostics and the picture is freezing and stuttering regularly, meaning my recordings are also failing.
Not sure what else I can do to get VM to fix it, there's clearly an issue but VM are saying there isn't an issue their end so they can't send an engineer out!