Hi. Unable to set up series link for some programmes on BBC 1. Can set single episodes but not series - as soon as we click on records series, we get a message saying sorry we couldn't do this for you please try later. Any ideas please - we have turned router off and on, turned tv and box off at plug but no success
Which programmes are you having problems with.
Hi. Thanks for replying. Eastenders and Strictly so far
Try using the Advanced options and select 'From this episode onwards'.
Tried that thanks but still getting same message.
Are you using the TVGO app or the remote straight to the box.
I've just set Strictly to series record from series 23 and onwards without problems.
Have you used the /check-services/ function to check for problems in your area? You can also a run a test on your equipment from there. If nothing is showing you could also try the automated Service Status number 0800 561 0061. This is generally better as it gives details of more local issues down to postcode level.
You say that you've turned off your TV and box off at the plug.. do you mean your TV360 box and actual TV, or TV360 box and hub? If you haven't turned off the hub then try rebooting that, although to be honest I can't see that making any difference.
Andi if that doesn't help then try a factory reset.
To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Keep Recordings
Format Disk
Select Keep Recordings, which means you won't lose your recordings, and any planned recordings, or series links you've set up. You may have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again.
Tried all that apart from factory re-set so looks like that our next step - thank you
