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BigLes's avatar
BigLes
Tuning in
2 months ago

Series record issue

Cannot set a series record for 1 programme (Emmerdale). Can set single event recording for the same programme.

This occurred after new 360 box delivered to replace previous 360 box (although I believe a v6 box was delivered & reprogrammed after contacting Customer Service.

Curiously, if I try to set series record (for Emmerdale) on mobile app, same result BUT I cannot get Advanced Options to display - just goes to black screen with spinning arrow.

Have tried box reboot but no change.

All other programmes tried will series record without a problem.

Any thoughts please?

5 Replies

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  • roy247's avatar
    roy247
    Hero
    2 months ago

    Does the Advanced options work for other programmes or is it just Emmerdale.

    If you have just tried a power off and on reboot I would try a factory reset using the keep recordings option.

     

    • BigLes's avatar
      BigLes
      Tuning in
      2 months ago

      Hi Roy247,

      Advanced options are available for all other programmes I've tried, both on box & on app.

      Will try the factory reset & report.

      Thanks

    • BigLes's avatar
      BigLes
      Tuning in
      2 months ago

      Hi again, Roy247.

      Tried factory reset & no change: additional info - when trying for series recording the message is that the box is offline!

      Thanks for your input.

      • roy247's avatar
        roy247
        Hero
        2 months ago

        If you are using the TVGO app I have no idea why it would say the box is offline just for Emmerdale I would expect it to say the same for any programme or channel.

         

  • BigLes's avatar
    BigLes
    Tuning in
    2 months ago

    Further info - I can set a series record (for Emmerdale) on ITV+1 ! Weird or what!