Series link recordings disappearing, only since getting the TV 360 remote.
Recently upgraded the handset only to TV360, I'm on the V6 box still. Set series links or recordings but when we go to watch them, they're all gone. Wish I'd never upgraded the handset now as the old one worked seamlessly and was a much better interface. Any idea what could be causing the issue please
Hi russp66,
If you have switched to 360 your V6 box will have received a software update to convert it being a 360 box.
If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty. Some of the old V6 boxes don't take too well to the update.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.
They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;
Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.
