We've had the exact same problem, Virgin advised they were sending out a new box as it must be faulty. We've been waiting nearly 2 weeks I called today and was told the order can be seen but wasn't completed properly, it has been ordered again. Hopefully we will soon get another box and it will be sorted ?
Forum TeamHi JLMByfleet
Thanks for posting and welcome to the community.
Sorry to hear of the box issue - we can see you've spoke to the team since posting and they've arranged to sort this for you.
If it doesn't arrive within 3 working days, do let us know and we'll help.
Nothing yet but I live in hope, no recordings on my box no catch up it’s frustrating to say the least.
Forum TeamKeep us up to date with this or if you need any further help 👍
