Forum Discussion

Fretters's avatar
Fretters
Joining in
7 months ago

Returning equipment

Hi,

I have just downgraded my account to remove my TV services as I don't really watch TV, so I need to return the 2 x 360 boxes I have.  However, in the email I received about returning them and ordering my pre-paid packaging, the 2 boxes listed are not the ones I have.  I think they are the boxes I had before I upgraded to the 360s.

My concern is that, if I return the 360 boxes, Virgin will see that I haven't returned the boxes in their email and charge me for those. Has anyone else ever had this issue?

Thanks,
Marc 

3 Replies

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  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    7 months ago

    Hi Mark,

    Thank you for taking the time to contact us Via our community and welcome, sorry to hear the boxes listed to return do not match what you have, if the boxes you have were originally V6 boxes and were upgraded they may show at TiVo boxes or v6.

    Regards

    Paul.

    • Fretters's avatar
      Fretters
      Joining in
      7 months ago

      Yes, that's the case, but will I be charged for the V6 boxes if I send back the 360 boxes with different serial numbers? It wouldn't surprise me if an automated system just markes the V6 boxes as not returned and automatically charges me.

      Thanks.

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        7 months ago

        No you shouldn't be charged for this Fretters, The boxes previous information will still be linked to the account. 

        Should you seen that a charge has been placed after returning the equipment, please do let us know and we can investigate this further for you should you need.