Could Forum Team pass on details for returning faulty kit, following replacement please.
The included leaflet tells you to go to http://www.virginmedia.com/recyclekit, which helpfully returns a 403!
And with all the push to make us go to 360, why do they send a V6 out as replacement? I know it gets updated to 360 online, but all leaflets refer to V6, and a V6 remote is included.
Alan
Alan,
the link should be http://www.virginmedia.com/recyclekit
(There shouldn't be a comma at the end as shown in the link you posted.)
The V6 boxes are identical in appearance to the 360 boxes. If you have a faulty V6 box then that is normally swapped out like for like, so you should receive a replacement V6 (unless you've actually requested a 360 box)
For some reason, that link gives me a 403 Forbidden in Microsoft Edge. But it works in Chrome. Thanks.
btw - I already had a 360 setup. It failed and they sent me a V6 complete with V6 leaflets and Remote as replacement!!! It took India to get it working after it not being able to find account information. Including a software update to 360 5.21.
Forum TeamHello ourmailbox
Thanks for posting and welcome back to the community.
Are you near an O2 store - https://stores.o2.co.uk/
If so, you can return equipment there :) they'll ask you your account details etc and scan it in for you.
