Forum Discussion

Winter22's avatar
Winter22
Joining in
12 hours ago

Request 360 box

Hi, has anyone successfully recently signed up as a new customer for a tv broadband package online with the default box being a Stream box, but managed to change it to a 360 box? 

360
TV

8 Replies

  • ElishaB1's avatar
    ElishaB1
    Joining in
    5 hours ago

    I joined virgin 4 weeks ago and trialed the streaming as I was informed I could record/fast forward & rewind, exactly the same as 360 box. This was a complete lie therefore I requested to change to the 360 box but they stated they do not do this anymore and all new customers are on stream. I mentioned the one off fee and again, they stated they are not doing them any longer. 

    I ended up cancelling my TV service & resorted back to my old provider. 

    • newapollo's avatar
      newapollo
      Very Insightful Person
      9 hours ago

       A TV360 box (if available) carries a £49.99 activation fee, and can only be ordered by contacting the sales team on 0800 183 1234.  Any additional boxes would be the non recordable Stream boxes.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    11 hours ago

    Yes, you can for an additional fee of £49.99   However, it is dependant on your connection.  If you are on the new Nexfibre XGS-PON fibre, then you can only have the Stream box.  The older cabled areas can get the 360 boxes.

    • Winter22's avatar
      Winter22
      Joining in
      10 hours ago

      Max of 1 gig available (not 2) so looks like older cabled areas.

      At what point would we request the box? Was hoping to sign up online to get 3 months free and TopCashback then call telesales? 

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        10 hours ago

        You may need to do this directly with CS as you are going a bit off the standard install?