Forum Discussion

gusmac's avatar
gusmac
Tuning in
5 months ago

Replacement power cable required.

Hi, 

I'm looking for a replacement to power cable as mine is faulty. 

Called virgin media but apparently they can't order a power cable and I need an engineer visit, which is a waste of both our times. 

Would anyone be able to confirm a power cable could be supplied without the engineer visit. 

Thanks. 

  • Don't replace it, if the power cable has problem, it may have caused issues with their equipment and good luck getting Vermin Media to investigate if your using your own power cable.

  • Hi gusmac,

    One of the forum team might pick ths up but it could be 2 to 3 days, is it the mains plug to PSU cable you need or a replacement PSU.

     

    • gusmac's avatar
      gusmac
      Tuning in

      Hi roy247, 

      Its the cable into the rear of the box. 

      Box works fine as tried in bedroom ok. 

      Thanks. 

      • John_GS's avatar
        John_GS
        Forum Team

        Hi gusmac 

        Thanks for posting and welcome back to the community.

        I can see you have an engineer visit booked in for this, kindly let us know how it goes.