Replacement 360 remote

I am guessing you have already tried the online ordering and it's not worked as usual.

You could try calling Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.

You can always use the TVGO app until you get a new remote or if your TV has a smart remote you might be able to use that, my LG TV is paired using Ziggo Set-top box.

the online ordering miraculously worked!