JohhnyMcG
5 months agoJoining in
Replace 360 Box
I wonder if anyone else is getting the runaround from Virgin Media about replacing the 360 box?
I used a Whatsapp chat with the service team and after a long discussion they agreed to send out a replacement 360 box with no charge and no engineer visit required.
Two weeks later a remote control unit only arrived!
I complained to Virgin Media and they said they had no record of sending out a replacement 360 box as agreed, although I have the full Whatsapp transcript and agent name.
I lodged a formal complaint and I am awaiting resolution.
Is this a common occurrence?