Forum Discussion

Harley2017's avatar
Harley2017
Superfast
23 days ago

Remote replacement 360

Can a virgin media staff please explain why I have been charged £10 for a replacement remote control.

I phoned to report a fault and after going through several checks the problem identified was the remote control and a new remote control would be sent out. Never at any time was a £10 charge mentioned!

Regards 

 

  • Hi Harley2017 👋 Welcome back to community! Thanks for posting!

    Sorry to hear you have been charged for a replacement remote unexpectedly. 

    I'd like to take a closer look at what happened so we can offer some help if needed! You will find a PM from me in your Inbox ✉ in the top right corner of the page. We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞

    • Molly_T's avatar
      Molly_T
      Forum Team

      Hi All 👋 just returning to the public thread to keep things updated. 

      Thanks to Harley2017 for PMing with me 📩 I'm glad to report we were able to get things sorted! Thanks for your patience whilst we were able to resolve this for you. 

      Let us know if there's anything else you need! All the best. 🌞