Forum Discussion

Arthurlarkin's avatar
Arthurlarkin
Joining in
2 years ago

Red Button Not working

Hi,

im trying to watch the red button games, the blue bar comes up at the bottom, and I press the three dots, contextual information button, and nothing happens. The remote lights up when I press, however the box doesnt

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    2 years ago

    Hi Arthurlarkin

     

    Thank you for your post and welcome to our community.

    I am sorry to hear about the issues you are having with the red button games.

    Which set top box do you have please? 

    Which channel are you on when trying to use the red button service?

    Please pop back to us when you can. 

      • newapollo's avatar
        newapollo
        Very Insightful Person
        2 years ago
        Arthurlarkin wrote:

        I have the V6 box, and I am on skysports football

        You've posted in the 360 forum. and in your first messagee on this topic  you said that, 'the blue bar comes up at the bottom, and I press the three dots, contextual information button, and nothing happens'

        Going by the above then you do have a 360 box and not a V6 (you may have previously had a V6 box that was upgraded to TV360, hence it is now a 360 box which runs the Horizon software and not the older Tivo which is on the V6 boxes)

        If you have either the Tivo or V6 then after presssing the red button you should then press the i for info button and then select the match  you want to see.

        Anyone using the 360 should press red button and then the context (3 dots) menu button - this however will fail if the 360 isn't connected to the internet.