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charscot's avatar
charscot
Dialled in
2 years ago

Recordings won't delete

I am fairly certain the only solution is a replacement box, which I have already done once recently after another issue (obviously the 360 box is not a great piece of software) but the twitter VM still suggest I post here so apologies if this is a waste of everyone's time as I suspect.

The issue is that some recordings won't delete from the visible recordings. So far two different group recordings, which keep getting larger every time a new episode is on, will not stop displaying.

I have tried deleting them as a group, individually, done soft resets and this morning done a complete formatting of the disk but still they are listed.

I can't think of anything else to do as the factory reset formatting the drive and wiping all settings I thought surely had to work.

Any suggestions aside from the obvious calling to get a replacement box would be greatly appreciated.

5 Replies

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  • roy247's avatar
    roy247
    Hero
    2 years ago

    Hi charscot,

    I assume the recordings won't play and all you are seeing are the programme titles, this will be because that info is held on Virgin's server and is the way the 360's software works, the info should be deleted at the same when you press delete.

    You might be able to delete this info using the TVGO app, if you haven't tried the app give it a go and see if it works for you. ðŸ¤ž

  • charscot's avatar
    charscot
    Dialled in
    2 years ago

    Yep, I tried the app the other day. Sadly no luck that way either.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hey charscot,

    Welcome back to the community and thanks for taking the time to post.
    I’m sorry to hear of the issues that you’re having with your TV box at the moment,  I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

  • charscot's avatar
    charscot
    Dialled in
    2 years ago

    So this morning I wake up to find the recordings that wouldn't delete have finally gone.

    No idea how as there has been no update and they were still showing when I went to sleep last night but somehow they have finally gone despite not doing anything at my end.

    Thanks to Steven L and to roy247 for their help, much appreciated.

    • Paul_DN's avatar
      Paul_DN
      Icon for Forum Team rankForum Team
      2 years ago

      Hi charscot,

      Thank you for reaching back out and for the update, glad to hear the recordings have now deleted, very strange, sounds like there was some kind of delay, if you do have any further issues please reach back out, there are some great help and support around TV issues here if needed moving forward.

      Regards

      Paul.