Forum Discussion

lind's avatar
lind
Tuning in
16 days ago

Recordings keep getting deleted

Hi. This keeps happening. The guys came and sorted out the new 360 box about 5 months ago but stupid things keep happening like 1. Recordings just disappear

2. I have to keep signing in to apps like BBC I player. This keeps happening even though I disconnected everything over night 

 

I'm not technically minded and this is really annoying. I had no problems with Tivo

5 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    This behaviour is often indicative of a failing HDD on a TV360 - try performing a Factory Reset, choosing the option to retain recordings.

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Recordings shouldn't just disappear. A number of 360 boxes received an over the air update earlier this week and this may caused the loss of recordings for yourself and some other forum members.

    As japitts​ has indicated though it's usually due to a failing hard drive. Perform a factory reset  via Settings > System > Factory Reset. You are given 2 options
    Keep Recordings and Format Disk
    Choose Keep Recordings, which means you won't lose your recordings, and any planned recordings, or series links you've set up. You may have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again.  Also Match frame rate and Standby power consumption may go back to their default settings if you have changed them.

    Regarding having to keep signing into apps like iPlayer which keeps happening even though you disconnect everything over night.   I  find that I have to sign into most apps if I turn the 360 off either overnight, or reboot it during the day. 

    Turning off the box overnight means it can be slower to start up than normal as the box needs to check for any system  and EPG updates.  

    Providing the box has been left on overnight then any system updates shouldn't mean having to log into apps again. 

     

    • lind's avatar
      lind
      Tuning in

      I think the reset was what did it. I had been having the signing in to BBC IPLAYER issue but lately it's all behaving and recordings aren't disappearing. Thanks for both your bits of advice

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team

        We're glad to hear that seems to be working now for you lind. 

        ^Martin

  • Same thing just happened to me , I had to do a reset to log into netflix , iplayer etc , I deliberately chose the option that keeps the recordings , did the reset , and its deleted all my recordings , awful service .