Forum Discussion
- roy247Superstar
If the 360 is deleting all your recordings and planned recordings it's faulty and needs replacing.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.
You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.
- Matthew_MLForum Team
Hey Jarpar, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.
If you have updated the box this would resulting in losing your recordings, I am sorry you wasn't told this.
You should be able to record these recordings again, however we understand this is frustrating.
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