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ckfarr's avatar
ckfarr
Joining in
2 months ago

Recording keep being deleted

My virgin 360 box recordings and saved shows keep randomingly being deleted..all of them. I've readded them numerous times and  even tried a factory reset and started over but it keeps happening. Has anyone had this happen? Thanks

2 Replies

  • If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty, especially if it has done it more than once. You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    A factory reset sometimes temporarily cures the problem but as you have already tried that I think you need the box replacing.

     

  • Hi ckfarr thanks for posting although we're sorry to hear of your concerns raised regarding your TV360 box. 

    It does sound like a fault box, so we can look into replacing this for you. 

    Please expect a PM from me to arrive shortly and respond directly when you can!
    Many thanks