Recording Films

I have a problem recording films where the film is split into two parts (Great Movies, Movies 24 & other channels that show movies in multiple parts excluding advert breaks) where it is split by Movie News or other short 5-minute programs - it records the first half of the film but doesn't record the second half of the film even though the "Record" indication is showing, it also fails to list the second half of the film in the "Planned" list - it only lists the first half of a film.

Has anyone else had this problem or have a suggestion on how to cure it - or should I contact Virgin to have either replacement boxes or an engineer's appointment? (I also have this problem with the extra Mini-box)

Thanks in advance