Forum Discussion

jencris's avatar
jencris
Joining in
17 days ago

Recent installation problems

I recently had a Gig1 and 360 box installed.

There are some issues.

First, when the cable was installed outside the engineer put the cable over, rather than beneath a Rose bush stem. It's tight up against the stem and I'm worried that when the stem grows it will cause a problem with a cable, also some of the cable hasn't been tacked to the wall and it's sagging.

When the 360 box was installed, I was told that the engineer only carried a fixed length scart, consequently, I had to move my TV so that cables would (just) reach the box.
I can't run an HDMI and power cable .cable to where I wanted the TV as it would have to go along the floor and past a doorway.
I need a longer scart lead, and also a longer cable so that I can run the cables around the room rather than past a doorway.

Could you please assist with this?

Thanks.

11 Replies

Sort By
    • jencris's avatar
      jencris
      Joining in
      17 days ago

      Thanks...The cable is hard up against the stem.

       

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    17 days ago

    Prune the rose stem and let it grow in a suitable place?   Also VM do not supply SCART leads.  However the engineer should have installed the Hub in the place to suit you.  I would be looking for a revisit to resolve this.

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      17 days ago

      That's not an Insightful response about the rose bush. The cable should not be hung across a plant or anything else. 

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        17 days ago

        Yes, we all know that, but you and I have been here long enough to know anything is possible regarding cable routes … and it’s not always the best.

  • jencris's avatar
    jencris
    Joining in
    17 days ago

    Correction to my comment..I didn't mean a scart lead, I meant the Co-ax cable that runs from the router to the 360 box.

    Also, I did mention when I ordered Virgin through an O2 store that I would need fairly long leads, and they told me that the engineer should carry these leads.
    I'm not sure if they made a note of this on my order.

    Jpeg1, thank you, yes, cutting the bush is not a helpful response, I agree that the cable should not have been placed over the stem

  • jencris's avatar
    jencris
    Joining in
    17 days ago

    Can I flag this thread to be picked up by the Virgin support team, or will it be read by somebody from the team anyway?

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      17 days ago

      This is a Community forum and not a direct line to VM as such.  It may take a couple of days for a VM Mod to pick this up and respond. 

  • jencris's avatar
    jencris
    Joining in
    17 days ago

    Apologies, this should read Co-ax cable, not scart cable, the cable from the router to the 360 box.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      14 days ago

      Hi jencris 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

      We're sorry to hear about the issues you have 😔

      In order to look into these for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      Thank you for your support Cardiffman282, Adduxi and jpeg1 👍

      Regards,
      Daniel