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Re: Virgin 360

I have done the upgrade and I cannot get into any streaming services Netflix prime or itv 

help

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  • roy247's avatar
    roy247
    Hero

    All the apps rely on your network connection how is the box connected to the hub, wi-fi or ethernet cable.

    If iPlayer also doesn't work and you are connected using ethernet cable I would try a factory reset using the keep recordings option.

    It's only a partial system reset and not a complete factory reset. You are given 2 options,

    Keep Recordings

    Format Disk

    Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up, you will have to sign into your apps such as iPlayer, Prime, Netflix and ITV-X again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.