Forum Discussion

ironage12's avatar
ironage12
Tuning in
5 months ago

Re: Upgrade to TV360 not received remote control.

Put in a order to upgrade an old Tivo box to a new 360 as per the email I received. This was 10 days ago and heard nothing since. I have an order number given from a email automated reply, but no orders showing in my Virgin account. Any ideas?

 

 

 

 

5 Replies

Replies have been turned off for this discussion
  • ironage12's avatar
    ironage12
    Tuning in
    5 months ago

    Should have put V6 box in the title, not Tivo box! 

    • Mr_K's avatar
      Mr_K
      Knows their stuff
      5 months ago

      Is it something you really want to do ? What do you hope to gain? The 360 is a downgrade of a lot of the Tivo features. 

    • Carley_S's avatar
      Carley_S
      Forum Team (Retired)
      5 months ago

      Hi ironage12

      Welcome to the Community Forums. 

      Sorry to hear of your concerns with an upgrade order not showing on our online account. 

      It can take up to 14 working days for an online order to be processed on our side. You should receive further information regarding this soon. 

      If you have not heard anything after 14 working days from your order, please do let us know, and we can assist further. 

       

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      5 months ago

      It's not a "new 360". You keep the same box but with a complete change to the operating software. You can't change it back, so hopefully you'll like it. Many don't.