This is exactly what has happened to me too!! Twice in a month recordings have disappeared after a decade of no problems with the old Tivo system but was told we needed to upgrade. Have to add it was only a remote update we still have the original Tivo box and really wish we had been left alone with what we had! Seriously Virgin get your act together!
It's a feature of the 360 'upgrade'
If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty, especially if it does it more than once. You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
This does seem to be a problem with older V6 boxes when updated to 360 software.
You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.
They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;
Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.
You can also do a quick check of the hard drive by pausing and rewinding live TV if that doesn't work then the box definitely needs replacing.
Thank you, done all that and the pause/rewind live TV is fine.
Why do so many of these boxes become faulty when 'upgraded' to 360 is the question nobody is answering . They were fine and reliable as V6 tivo's.
If the 360 needs a new box to work properly customers should be getting them instead of doing the 'upgrade' on the cheap.
I completely agree with getting new boxes, especially with this being such a common fault.
