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skull365's avatar
skull365
Joining in
7 months ago

Re: Poor picture quality on 360

I have the EXACT PROBLEM 

I Have a New LG Oled65C46 Tv

 A Panasonic dp ub820eb 4K Blu Ray player Connected to the LG Oled65C46 Tv

4K Blu ray player gives fantastic picture, 👍

A 4K Film on Netflix via VM360 box gives a Fantastic Picture👍

Skymovies HD Via VM360 box gives a Fantastic Picture👍

ANY HD channel Via VM360 box gives a good picture👍

Even YOUTUBE via VM360 box is much better then expected👍

😡NON HD CHANNELS VIA VM360 Box are ALL Awful,   😡  SAME poor quality picture as in your photos😡

i have Tried...  Checking Service status ,this should make NO difference on the picture quality

A Different 4K HDMI cable, (the one i had connected to the Blu-ray player so i know its good)

I have tried ALL relevant suggestions on Virgin Media TV help and support

 

COULD this be an issue on Virgin Medias side?  it seem very strange that so many people have the same issue ONLY with VM,s non HD signal?

i have even tried looking on external forums NOT specific to Virgin media but its generally just down to the NON HD signal from the VM360 Box 

any further suggestions would be welcome,

5 Replies

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    7 months ago

    Hi there skull365 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    We have split your post to ensure that this is dealt with without losing the original thread. I am so sorry to hear you are facing an issue with your TV service. 

    To clarify, none HD channels will be a lower quality than HD. Is it only SD channels you are facing this issue with? 

    • skull365's avatar
      skull365
      Joining in
      7 months ago

      Yes,

      but its STRANGE that other people are having the same issue, now that you have SPLIT the post, it looks like just me with this issue and does not show the OTHER people with the same issue, OR the photos that showed the problem

  • japitts's avatar
    japitts
    Very Insightful Person
    7 months ago

    SD channels being viewed on anything bigger than a 32inch screen will not look good - the source data simply isn't there, and no amount of upscaling will hide the fact.

    SD is a 640x480 picture. HD is 1920x1080. UHD is 3840x2160. Expanding an SD picture onto a UHD screen will rarely end well.

  • cje85's avatar
    cje85
    Wise owl
    7 months ago

    SDTV is 720x576 (sometimes 704x576) unless VM are using a particularly odd lower resolution. 

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    7 months ago

    All UK SD broadcasts are 576i (414,720 pixels per frame) and must be upscaled to 2160p50 (8,294,400 pixels per frame) for a UHD TV. As 2160p has 20 times more pixels than 576i it's inevitable that SD usually looks poor on a large UHD TV.