Re: Need Help Please! Can not upgrade V6 box to 360 software gives error!

Hi,,

So I got the new 360 remote control and when I goto Apps section on the TV and then click the "Install Now" app it gives me this error (MA1/3/50)

I saw another thread from someone else who had the same error and I followed the steps listed: https://community.virginmedia.com/t5/Forum-Archive/V6-to-360-error-message-and-so-failed-upgrade/td-p/5337111

My box then took a long time to turn on after that the button went blue and when the box did eventually boot up it reset my box completely and deleted all recordings etc. 

So I then went to apps again and tried clicking the "Install Now" app again and again it gave the exact same error code?

I tried ringing faults team but it says they are closed 😞 I thought VM had 24 hour faults team? When did they get rid of 24 hour faults team?

I got no idea what else I can do now then I want to get my V6 box upgraded I really hope it does not require an engineer 😞

I will try to ring faults team again at 8am then.

Thanks in advance