Hi Joe. Sorry - I wrote the wrong name there - I meant the NETFLIX screen was freezing on the logo. Thats if I go into it via the Apps menu or by Voice command. I can hear Netflix going on in the background, but I just have the initial black screen. When that happens I can go into Netflix with no problem by using the Netflix App on my Samsung TV, so Netflix itself isnt the problem. Since the last visit from the engineer I can now go back to the menu with the remote rather than having to turn off at the wall. And it has only done it a couple of times in 3 weeks since the last visit from the engineer.
The other issue is that either on start up or sometimes just randomly I get the No Connection at source blue screens. Since it first started happening when I first got the new v360, the engineer has changed the box to the latest one and updated the connections coming into the house and inside going to the hub etc. It's still happened 6 times since them - although its not as often as before - and I can get out of it now by pressing the source change button on the remote.
I have a great engineer I can contact, but the reason I posted on the forum is to see if other people are having this problem as well. I know the freezing Netflix screen comes up if you Google it. My point is that whereas I've never have any problems with the TV - all this has happened since the v360 installation.
Any thoughts?
Cheers