Forum Discussion

Thomas83's avatar
Thomas83
On our wavelength
3 months ago

probelms with 360 remote??

just upgraded to 360 today. been with virgin years and first time I've had a remote not want to wake up the box from sleep? did the reset amd held rewind and tv to pair again, is this going to be a regular thing??? 

  • Make sure the 360 is set to fast start or active start because if it's set to eco it's like having the box turned off and is slow to start up.

    Best compromise is active start.

     

  • newapollo's avatar
    newapollo
    Very Insightful Person

    You can also press the standby button on the right front of the 360 box to wake it up again.

    • roy247's avatar
      roy247
      Superstar

      newapollo wrote:

      You can also press the standby button on the right front of the 360 box to wake it up again.


      If everything is working OK you shouldn't need to press the buttons on the front.

       

  • Hey Thomas83, thank you for reaching out and I am so sorry you are having some problems with the 360.

    Did the above advice help or are you still needing some support with this?

    • Thomas83's avatar
      Thomas83
      On our wavelength

      it only happend a few times, I changed the setting so off turns both the TV and box and seems to be fine now