Hi, I’ve been having terrible issues with both the premier sports channels on my virgin 360 box for a while now. It’s the only channel I have any issues with, I’ve checked the status in my area and there are no issues. Any suggestions?
Is it Premier Sports 1HD or 2HD? What's the specific issue you're having - is it pixellation/picture breakup or something else?
Try the automated status line 0800 5610061 for street-level issues.
Hi, it’s both 1 and 2 in HD, the picture is pixelated and the no signal error message pops up intermittently
Hi Jacobtribe, thank you for your posts.
We're sorry to hear about the issues you've been having 😔
I can see you've spoken to the team since you posted. Has the matter now been dealt with?
Please pop back to us at your earliest convenience.
Thank you for your support japitts 👍
Regards,
Daniel
Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
Digital TV platforms (including VM) carry channels in small clusters, known as multiplexes. A signal fault affecting one multiplex will affect all channels carried on that frequency, but other muxes will be unaffected. The allocation of channels across multiplexes does not follow EPG positions, and is (to the end user) random.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
