I have had pixelation on my TV since 3rd Jan 2024. Have had numerous visits by engineers. (8) hours spent trying to get in touch by phone. Just been told that there is a main frame problem that is affecting Croydon, Sutton, Richmond and Hampton and Virgin are having difficulty locating the problem. Help line appears to have no knowledge of this problem. Has anyone got any information on this problem. I have a Virgin customer for 15 years and am classes as vulnerable by Virgin.
Have been advised that there is a main frame problem causing pixelation on TV that is affecting Croydon, Sutton, Richmond and Hampton. I have been trying to sort this problem out since 3rd Jan 04. Have been customer for 15 years can anybody help please.
Since 3rd Jan 04 I have had pixelation on live tv programs. Have had 8 engineers come to my home and spent countless hours on phone but still have problems. Have recently be told there is a main frame problem affecting Croydon, Sutton, Richmond and Hampton. The help line do not appear to be aware of this. Have been Virgin customer for 15 years and classed by Virgin as vulnerable. Can anybody help me please.
Hi Daniel, was informed of Main Frame problem by the last Virgin engineer to visit us. He phoned yesterday to tell us and has promised to call me back next week
Hi
Does anyone have any information about a main frame problem causing intermittent TV pixelation affecting Croydon, Sutton, Richmond and Hampton
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From what you say this Forum is a complete waste of space will log out and not be back
