Forum Discussion

Malob87's avatar
Malob87
Joining in
12 months ago

Pixelation on tv

I have had pixelation on my TV since 3rd Jan 2024. Have had numerous visits by engineers. (8) hours spent trying to get in touch by phone. Just been told that there is a main frame problem that is af...
Daniel_Et's avatar
Daniel_Et
Forum Team
12 months ago

Hi Malob87 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the poor experience you've had 😔

How were you notified about the mainframe problem you've referred to?

Please pop back to us at your earliest convenience.

Regards,
Daniel

Malob87's avatar
Malob87
Joining in
12 months ago

Hi Daniel, was informed of Main Frame problem by the last Virgin engineer to visit us. He phoned yesterday to tell us and has promised to call me back next week

  • Malob87's avatar
    Malob87
    Joining in
    12 months ago

    Hi Daniel can give you phone no of Virginengineer if that helps