Forum Discussion

Jaypea7's avatar
Jaypea7
On our wavelength
2 months ago

Option to play programme from start no longer available

After contract renewal last month the option to watch programmes from the start has been removed. Also we are now having to log into TVX and Iplayer every time we use them. If anyone has suffered similarly and can help remedy the problem please get in touch.

  • roy247's avatar
    roy247
    Superstar
    2 months ago

    Was this a 360 contract renewal or a switch from V6 to 360. If it was just a 360 contract renewal then nothing should have happened.

     

    • Jaypea7's avatar
      Jaypea7
      On our wavelength
      20 days ago

      Hi

      Thanks for getting back to me. My thoughts exactly. After hours on the phone and three tech visits magically all is as it should be. But what incompetence by VM when I renewed with identical package. Jaypea

      • Carley_S's avatar
        Carley_S
        Forum Team
        17 days ago

        Glad to hear this now all been resolved for you Jaypea7 

        Sorry the team wasn't able to resolve this sooner for you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

  • Lee_R's avatar
    Lee_R
    Forum Team
    2 months ago

    Hi Jaypea7 thanks for posting and welcome back to our community. 

    Sorry to hear you're not currently having a great service on your 360 service. When you say you no longer have the option to play a programme from the start, please can you expand on this? Are you referring to when you've selected a channel after a programme has already started and you're unable to go back past the point of when you selected the channel in question?

    Regards

    Lee_R