I had an email the other day offering me a 360box in place of my older one at no extra cost. I followed the link with my rmail address and couldn't remember my password, if I ever had one. The reset password would not work as I had unwittingly used a prohibited word, which seemed strange because the password chosen is identical to the one for this forum with just two letters left out. And however hard I look at the password, I cannot see anything in it that might be prohibted.
Are you sure it wasn't asking for letters from your memorable word that you setup.
If you can't sign in your Virgin media account to reset your memorable word you might need to wait for one of the forum team to respond (2 to 3 days) because I think you might find it hard work getting through and resolving your problem with the off shore call centre.
Before proceeding, I would look into the differences between the two boxes, the change is because the 360 box software is developed in house by Virgin's parent company, whereas the V6\TiVo software is licensed. It is not an upgrade just a switch of platform and the 360 is missing a lot of features compared to the V6, many of which are TiVo patents and some of which they just haven't bothered implementing, like un-delete.
If you use any of the missing features, have a household with multiple users having their own boxes (i.e. older children at home) or use a universal remote, you may well find the 360 a step-down, and you can't switch back.
I have looked at the many pros and cons of the "upgrade" and would probably go for it as we only have one box and only use the basic features. Recordings can often be redone as a lot of tv is repeated. The message seems to give two alternatives, a 360box plus one remote or a large software and possibly firmware upgrade to the V6 box plus a remote. I could imagine opting for the second and having no tv for weeks while Virgin sends the remote. It does seem that some of the most useful features have been messed about with for no particular reason.
My road now has three fibre optic cables running along it, so there are other options open for me including going back to SKY without needing the dish.
TiVO 500 boxes can be replaced with a V6 TiVO, which performs far better. Whether you choose V360 or V6 TiVO, you still lose your recordings. The process changing to EITHER box is the same. So all you need to decide is whether you are happy with the TiVO firmware or not, as while changing to V360 is voluntary, it is a one way trip.
I had another go at the Virgin Media log in today, the link to reset the password came up in my emails as usual and still does not work, the "prohibitted word" after the repeat of the chosen password. I also tried without any series of letters which might have made a word.
Then I decided to revisit the forum and failed to get any variation of my password to work. So I went through the standard proceedure to reset the password and tried the original one which worked. Most password resets will tell you that you cannot reuse an existing password. The format of the password which works for the forum has the same sequence of "prohibitted words that the V M rejects.
I don't know which box I get the TV through, other than it's 6 years old, of whether opting for a V6TiVO would cost a lot more per month. All of Virgins so called information is pure salesmanship and nothing in the way of help for customers.
Which box do you have, the top box is the 360 box which looks the same as a V6 box but different remote, the next picture is the old TiVo box which would need replacing for either a V6 or 360 box, the last picture is the a V6 box and TiVo remote which is what both the TiVo boxes use. This box can be updated to a 360 with a software update. The 360 has a different remote and very different software so do some research on the forum about the features that you use before you change.
Hello old-mart,
Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having at the moment. I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
The box which I have is the V6 box and TiVo remote and it works pretty well. From what I have gleaned from your replies, I would be better off staying with what I have got unless Virgin are just about to turn it off if I don't opt for the 360.
