Forum Discussion

Janice1308's avatar
Janice1308
Joining in
2 months ago

Not able to play recordings

For the second time recently, when trying to watch a recording  part of the way through the recording fails with a CS2217 or a CS2200 message. After that, none of my recordings work, and both times, I have tried to speak to Virgin but ended up having to do the same reset via a link and lose all my recordings. This has happened twice in the last couple of months and I really want to speak to a human to work out if it is my equipment that is faulty. Can anyone please tell me how to bypass the dreaded options and getting nowhere.

  • roy247's avatar
    roy247
    Superstar
    30 days ago

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.

    Can you pause and rewind live TV without any problems if you can't then it might be a sign of a faulty hard drive and require a replacement box.

     

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    27 days ago

    Hi Janice1308 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies in the delay in responding, can we ask since your post have you been able to get this resolved or are you in need of assistance? 

    Please let us know. 

    Sabrina