Forum Discussion

gunner81uk's avatar
gunner81uk
On our wavelength
2 years ago

noisy fan after V6 upgrade to 360

My old V6 box has started to make a high pitched fan noise after a software update to TV360.  It's really distracting watching TV and unless the volume is up very high it's quite noticeable.  

6 Replies

  • This has been a common problem in the past with upgraded V6 boxes. 

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

  • Hi gunner81uk, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

    We're sorry to hear you're having this issue. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

    • gunner81uk's avatar
      gunner81uk
      On our wavelength

      Hi Kath, I responded to your DM on Monday but heard nothing back.

      Thanks

    • gunner81uk's avatar
      gunner81uk
      On our wavelength

      I've replied to your last DM, I don't know why you are not receiving them.