Forum Discussion
6 Replies
This has been a common problem in the past with upgraded V6 boxes.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
- Kath_P
Forum Team
Hi gunner81uk,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having this issue. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
- gunner81ukOn our wavelength
Hi Kath, I responded to your DM on Monday but heard nothing back.
Thanks
- gunner81ukOn our wavelength
Hi Kath
Did you get my reply to your new DM?
- gunner81ukOn our wavelength
I've replied to your last DM, I don't know why you are not receiving them.
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