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Bill18's avatar
Bill18
Joining in
2 months ago

Noisy box after 360 upgrade

I recently upgraded to tv360 and now, after a few minutes, the box makes a high pitch whirring sound,presumably the fan. The box is well ventilated. I have tried contacting Virgin via phone and online and have yet to get past the bots. I was even directed to what’s app but they didn’t reply. Any suggestions how to solve this or at least speak to a human?

 

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hello Bill18,

    Sorry to hear of the set top box issues and excessive noise coming from the box, we appreciate you raising this via the forums.

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.