Forum Discussion

Mattswe's avatar
Mattswe
Joining in
10 months ago

Noisy 360 box

Just moved over from sky to virgin. Got a 360 box that constantly makes a noise even when in standby. I'm finding it really annoying and can hear it sometimes even when watching TV. Is this normal?

  • I've found a solution. Noise of the box was driving me mad. Go to settings and adjust start up mode to eco. Turn off. After about 5 mins the box will completely shut down and bring silence again. Will take a while to start up,  but worth it if the noise is affecting you. 

    • Mattswe's avatar
      Mattswe
      Joining in

      Forget that. Looks like it was rebooting. It's turned itself back on and is still noisy. 

  • japitts's avatar
    japitts
    Very Insightful Person

    A TV box that's restarting of its own accord anything more than occasionally and overnight, has a fault somewhere.

    You can call that in, or wait for the forum staff to pick this post up.

  • Hi Mattswe ๐Ÿ‘‹ Thank you for your post and welcome to the Virgin Media Community ๐Ÿ˜€

    We're sorry to hear about the problem you're having and that you feel this way ๐Ÿ˜”

    Would you describe the noise as being clicking/clunking/whirring?

    If so, can you please advise if you're experiencing recording or playback issues?

    Please pop back to us at your earliest convenience.

    Thank you for your support japitts ๐Ÿ‘

    Regards,
    Daniel