Changed to V360 about a week ago. Has stopped working and won’t boot up. Gets stuck on the black screen with the red logo. 2 questions:
Tried power cycling, 3 fingers. Nothing.
You need to contact Virgin if you have checked on the forum and tried all the reboot methods.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
You can also try WhatsApp.
I don't think you can get compensation best place to check might be on the app.
I’m paying for a service and not receiving it. So I must be compensated.
