Changed to V360 about a week ago. Has stopped working and won’t boot up. Gets stuck on the black screen with the red logo. 2 questions:
Tried power cycling, 3 fingers. Nothing.
You need to contact Virgin if you have checked on the forum and tried all the reboot methods.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
You can also try WhatsApp.
I don't think you can get compensation best place to check might be on the app.
I’m paying for a service and not receiving it. So I must be compensated.
Turn off the 360 at the switch on the back of the box; then on the 360 box hold down both the power button and the - (minus) button at the same time. Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.
Automatic compensation is applicable for broadband and phone.
Forum TeamHello AlbowLinares.
Thanks for your first post and welcome to our community.
Sorry to hear about your 360 box stuck on the logo after upgrading.
Can I please ask if you still need assistance with this? If so, please let us know and we can invite you into a private message to take some details and work towards a fix.
Gareth_L
