Forum Discussion

GaryRB's avatar
GaryRB
Tuning in
2 months ago

No signal on one of 2 boxes after 360 upgrade

I have 2 V6 boxes.  The upgrade happened yesterday, 1 box is fine, the other not.  It reboots with the Welcome message, then 'Please wait' for a few seconds, then screen goes blank, with a right light on the box and the 2 red arrows on the box display, but they disappear eventually.  Have tried rebooting and holding the buttons for 30 seconds etc

I swapped the boxes around as a way to check connections etc, and the issue followed the box, so it proves all my equipment etc is fine. 

Advice please

  • Carley_S's avatar
    Carley_S
    Forum Team
    2 months ago

    Hi GaryRB 

    Welcome back to the community forums. 

    Sorry to hear that you're having issues with one of your set-top boxes when upgrading. 

    Do you see any error messages or error codes at all on the screen from the set-top box that isn't working? 

    If so, does running the tests here help resolve the issue? 

    • GaryRB's avatar
      GaryRB
      Tuning in
      2 months ago

      Hi Carley

      I have no messages or codes, the TV reports as having no signal at all.  The power light on the box remains red, and I am unable to get it to do anything unless I power off then back on. When I do that, I get the welcome message, then please wait message, before that disappears and all goes blank

      Rgds

      Gary 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 months ago

    The 2 red arrows should go white & stop flashing before disappearing when a connection to the server is established. Makes me think it’s a connection issue.

    • GaryRB's avatar
      GaryRB
      Tuning in
      2 months ago

      The other box works fine, and when I swapped their positions, the issue moved with the box. I've also tried it connected to hub via ethernet cable, and no change, as such, respectfully,  I dont think it is connection related 

      • Vikki_M's avatar
        Vikki_M
        Forum Team
        2 months ago

        Hi GaryRB,

        Thanks for running those checks for us, I'm sorry this hasn't resolved the issue.

        I'll send you a private message now so I can look into this further for you.

        Please look out for the envelope in the top right of the page and pop back to me when you can.