Forum Discussion

Irenec's avatar
Irenec
On our wavelength
6 months ago

No option to upgrade to 360 remote

Hi,

I don't have an option to upgrade to 360 remote on menu screen or in apps, can you help please.

Thanks

I've also posted this on V 6 forum, hope that's ok

8 Replies

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  • Irenec's avatar
    Irenec
    On our wavelength
    6 months ago

    Hi,

    There is no option on the home screen or apps to upgrade to 360 remote, can you help please

    Thanks

  • japitts's avatar
    japitts
    Very Insightful Person
    6 months ago

    You only need post once, your 2 threads have been combined into one.

    Be aware that TV360 is not a "new remote" for V6, it's totally different software - in much the same way as Android is totally different to Apple.

    • Irenec's avatar
      Irenec
      On our wavelength
      6 months ago

      Thank you, I understand that, my Daughter was able to get a new 360 remote and she likes it but I've no options to do this.

  • elmo360's avatar
    elmo360
    Virgin Media Staff
    6 months ago

    Hello Irenec,

    We checked your account and the reason you don't have the upgrade now app on your TV box is because you also have an old Broadband Hub, a SuperHub 2ac.

    We can manually process the migration to 360 if you like, however this would require you to also upgrade your broadband Hub.

    Would you like us to process this for you?

    Thanks,

    Lewis

    • Irenec's avatar
      Irenec
      On our wavelength
      6 months ago

      Can you let me know what this involves please

      • elmo360's avatar
        elmo360
        Virgin Media Staff
        6 months ago

        We'd send you a new Broadband Hub for you to swap over to, and also a new remote for you to upgrade your TV box. All instructions would be provided in the package we send you. Thanks, Lewis.