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AJlloyd's avatar
AJlloyd
Joining in
14 days ago

New power cable

Can anyone advise how I get a new power cable for my TV box? 

4 Replies

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  • roy247's avatar
    roy247
    Hero
    14 days ago

    Have you tried calling Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or you could try the chat. The other option is to wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    Is it the power cable from the mains socket to the power supply you need or the actual AC / DC power supply that has a damaged cable to the 360.

     

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    11 days ago

    Hi AJlloyd 

    Thanks for posting and welcome to the community. Have you got the new cable sorted? If not, can you advise further on what cable so we can assist? Best,

    • AJlloyd's avatar
      AJlloyd
      Joining in
      11 days ago

      Hi John,

      It's the power cable that leads from the mains plug, to the back of the TV box. It is only the part from the mains plug to the box adapter that's needed but I presume you don't just supply this part.

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        9 days ago

        Hi AJlloyd 

        Thanks for coming back to the thread. I'll send you a PM now to assist further.

        Best wishes.