I recently received a 360 remote from Virgin and ran the upgrade but the remote seems weaker than the old one. Needs to be nearer to the box and is often unresponsive and 'laggy'. I have rest and repaired several times but there is no improvement. Tried different batteries but just the same. Any suggestions?
Hello RobinIzzy,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your remote control. The remote controls should be capable of operating at the same range as the previous remote control. There could be an issue with your remote control that we can look into further from here but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
