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alyandrob's avatar
alyandrob
On our wavelength
12 days ago

New 360 Box with no connector cable adaptor

Hope someone can help me here (edited as I finally got through to someone but I have no idea if he understood me and ordered the right thing)

I have just received a new 360 box to replace our old Tivo, but it hasn't come with a connector cable adaptor which is needed to connect the exiting white connector (coax) cable to the new TV box.  To clarify, we didn't have an adaptor to connect the old Tivo box, as the install is that old.  Can anyone in Virgin check that the correct adaptor is being sent to me, at one point he was placing an order for a new power adaptor!

4 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    11 days ago

    That sounds like the smaller cable adapter which is often well hidden inside the equipment box.

     

    • alyandrob's avatar
      alyandrob
      On our wavelength
      9 days ago

      Yes it's that short cable adaptor i need. And no, it's definitely not in the box.  

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    9 days ago

    Hello alyanrob

    Sorry to hear of the missing adaptor with your 360 box order, we're happy to help via the forums.

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

    • alyandrob's avatar
      alyandrob
      On our wavelength
      9 days ago

      Hi Robert P, thanks for spotting my post. My Tivo account has now been deactivated by you aswell, despite us not having the correct equipment to install the new box.  I hope I will be compensated for loss of service