Netflix activation

I have just joined this forum and see that a number of people have experienced the same problem I am having. 

I recently took out a new contract which included Netflix but when I set it up Netflix was not included. I had a long conversation with someone at Virgin Media and was told I would receive an email within 24 hours.  That was 5 days ago but no email has been received so I am still without Netflix. 

I would very much appreciate it if someone could provide help.