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Mary25's avatar
Mary25
Joining in
9 months ago

My tv signal seems to be glitching

Frequently, perhaps every 30-60 minutes, the tv seems to glitch for a brief second. This has been ongoing for a while now, perhaps a bit over a month.

I have tried rebooting the box by turning it of at the power socket. This did not improve the situation. In the diagnostics menu for the box, it says it has a good signal strength.

I don't know if it is relevant, but when the service was initially installed the engineers seemed to have trouble getting a signal and it was a bit touch and go.

The wiring is from the old ntl days.

Here is a picture I have taken. Maybe it will help to clarify.

6 Replies

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  • japitts's avatar
    japitts
    Very Insightful Person
    9 months ago

    Is this happening on.... live TV? OnDemand? Recorded programmes? Streaming services?

    The answer could significantly dictate potential causes.

    • Mary25's avatar
      Mary25
      Joining in
      9 months ago

      It happens on live tv. I also checked with the phone number to see if there was a problem in my area, but there has been none reported.

      • Megan_L's avatar
        Megan_L
        Forum Team (Retired)
        9 months ago

        Thanks for posting Mary25 and welcome to our Community Forums 🤗

        Sorry you're having this pixilation issue with your TV Box, we can certainly appreciate how frustrating this must be when you're trying to chill out for the evening!

        Thanks to Japitts, we know that it happens on Live TV, but I'd like to explore a little further into the issue - 

        • Does it affect all channels on Live TV? 
        • If it's only certain channels, can you tell us which? 
        • Does it ever happen on your own TV's apps if it's Smart TV, or if you've got a DVD player? 

        Thanks,

        Meg