Forum Discussion

Gordon670's avatar
Gordon670
Joining in
19 days ago

My apps wont play

None of my downloaded apps will play( although the adds do ) and I just get the spinning yellow circle

4 Replies

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  • japitts's avatar
    japitts
    Very Insightful Person
    19 days ago

    What do you mean by "downloaded" apps?

    You've posted in the TV360 section of the forum, but VM's TV boxes aren't like phones & tablets that have an app store and allow users to install/update.

    So are you referring to apps that VM provide on your TV360? Or are you trying to use apps on an Apple/Android tablet/phone?

    • Gordon670's avatar
      Gordon670
      Joining in
      19 days ago

      Yes I am on TV 360 but preinstalled app options like my 5 itvx after signing in only play the adds and when the programme starts I only get a spinning circle on the TV

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        17 days ago

        Hi Gordon670 

        Thanks for posting and welcome to the community. Sorry to hear of the Apps issue. 

        Can you advise, how is the box connected to the Internet? Wired/wireless?

        Best wishes.

  • roy247's avatar
    roy247
    Hero
    17 days ago

    Is it all apps including iPlayer, these all rely on your network connection is it ethernet cable or wi-fi,  you can check the internet connection by going to Settings > System > Diagnostics. If you are using ethernet cable try removing the ethernet cable from the 360 and try using wi-fi to see if that makes any difference.

    If it's just the same try a factory reset of the box using the keep recordings option if it's still the same you might need the box replacing, any other issues with failed recordings or deleted recordings.